Warranty Policy
At DDT Board Racks, every product is designed and built to a high standard. We stand behind the quality of our racks and offer a warranty to ensure confidence in your purchase, while also maintaining fair and reasonable use of this policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Warranty Coverage
All DDT Board Racks are covered by a 12 month warranty from the date of purchase.
This warranty covers:
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Manufacturing defects
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Structural faults under normal use
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Issues present upon delivery that were not caused during installation
If a valid warranty issue is confirmed, we will provide the remedy applicable under this warranty. This may include a repair, replacement or refund, depending on the nature of the issue. This warranty does not limit any remedy available under the Australian Consumer Law.
This 12-month warranty is provided in addition to, and does not replace or limit, your rights under the Australian Consumer Law. Your consumer guarantee rights may continue beyond the warranty period where applicable.
2. Claims Process
To submit a warranty claim, you must provide:
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Your order number
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A clear description of the issue
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Photo or video evidence showing the fault
All warranty claims are reviewed to determine whether the issue is covered by this warranty. We may decline claims where the issue falls outside the coverage of this warranty or results from an exclusion listed below. This does not affect any rights the customer may have under the Australian Consumer Law.
3. What Is Not Covered
This warranty does not cover:
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Incorrect installation or failure to follow installation instructions
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Damage caused by misuse, overloading, or improper handling
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General wear and tear including scratches, dents, or cosmetic marks
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Environmental damage including moisture, humidity, or outdoor exposure
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Modifications or alterations to the product
4. Installation Responsibility
Customers are responsible for ensuring racks are installed correctly and securely.
Any damage or failure resulting from:
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Incorrect mounting
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Failure to install into suitable wall structures such as studs
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Use of inappropriate hardware
will not be covered under this warranty. This does not affect any rights the customer may have under the Australian Consumer Law.
5. Returns and Replacements
If a claim is approved:
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You may be required to return the item
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Items must be returned in original condition where possible
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Where a return is required under this warranty, we will advise who is responsible for the reasonable return costs. Where the issue is covered by the Australian Consumer Law, DDT Board Racks will meet any return-cost obligations required by law.
Once received and inspected, we will assess the claim and provide the applicable remedy under this warranty. This may include a repair, replacement or refund.
6. Fair Use
This warranty is intended to cover genuine faults, not change of mind or misuse.
Warranty claims may be declined where there is insufficient information to establish that the issue is covered by this warranty, where the issue results from misuse or an exclusion listed above, or where the claim is outside the terms of this warranty. This does not affect any rights the customer may have under the Australian Consumer Law.
7. Processing Time
Approved warranty claims will be processed within a reasonable timeframe depending on the nature of the issue and the remedy required.
Refunds will generally be issued to the original payment method.
8. Contact
For all warranty enquiries, please contact:
Include your order number, a description of the issue, and supporting images or videos.
Final Note
Our goal is to deliver products that last. This warranty exists to support genuine issues while ensuring fair use for both the customer and DDT Board Racks.