Warranty Policy
At DDT Board Racks, every product is designed and built to a high standard. We stand behind the quality of our racks and offer a warranty to ensure confidence in your purchase, while also maintaining fair and reasonable use of this policy.
1. Warranty Coverage
All DDT Board Racks are covered by a 12 month warranty from the date of purchase.
This warranty covers:
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Manufacturing defects
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Structural faults under normal use
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Issues present upon delivery that were not caused during installation
If a valid issue is confirmed, we will offer a replacement or refund at our discretion.
2. Claims Process
To submit a warranty claim, you must provide:
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Your order number
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A clear description of the issue
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Photo or video evidence showing the fault
All claims are reviewed before approval. We reserve the right to decline claims that do not meet the criteria outlined in this policy.
3. What Is Not Covered
This warranty does not cover:
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Incorrect installation or failure to follow installation instructions
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Damage caused by misuse, overloading, or improper handling
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General wear and tear including scratches, dents, or cosmetic marks
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Environmental damage including moisture, humidity, or outdoor exposure
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Modifications or alterations to the product
4. Installation Responsibility
Customers are responsible for ensuring racks are installed correctly and securely.
Any damage or failure resulting from:
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Incorrect mounting
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Failure to install into suitable wall structures such as studs
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Use of inappropriate hardware
will not be covered under warranty.
5. Returns and Replacements
If a claim is approved:
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You may be required to return the item
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Items must be returned in original condition where possible
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Return shipping is the responsibility of the customer unless the product is confirmed faulty upon arrival
Once received and inspected, we will proceed with a replacement or refund.
6. Fair Use
This warranty is intended to cover genuine faults, not change of mind or misuse.
We do not accept:
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Claims without evidence
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Repeated or excessive claims that indicate misuse
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Requests for refunds outside of valid warranty conditions
7. Processing Time
Approved claims may take up to 30 business days to process depending on the nature of the issue.
Refunds will be issued to the original payment method.
8. Contact
For all warranty enquiries, please contact:
Include your order number, a description of the issue, and supporting images or videos.
Final Note
Our goal is to deliver products that last. This warranty exists to support genuine issues while ensuring fair use for both the customer and DDT Board Racks.