Returns Policy

At DDT Board Racks, we maintain a high standard for every rack we manufacture. Please review the guidelines below regarding returns, refunds, and replacements.

 

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits or excludes your rights under those guarantees.

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1. Faulty or Damaged Items

If your rack arrives damaged, develops a fault, or does not match what you ordered, please contact us as soon as possible. 

 

Please provide your order number, a description of the issue and, where possible, clear photos or videos showing the problem. This helps us assess the issue and determine the appropriate solution.

 

Depending on the circumstances and your rights under the Australian Consumer Law, the available remedy may include a repair, replacement or refund.

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2. Change of Mind

We do not offer refunds or returns for change-of-mind reasons. Please check the items you wish to buy thoroughly before making a purchase.

 

3. Return Instructions

Where a return is required and has been authorised by DDT Board Racks, we will provide instructions on how to return the item.

 

Items approved for return should be returned securely and, where possible, in their original packaging.

 

Where a return is required because of a fault, damage or other issue covered by the Australian Consumer Law, we will cover reasonable return costs where required.

 

4. Refunds & Replacements

In cases of confirmed eligibility and authorisation, we will issue the appropriate remedy, which may include a full refund or replacement depending on the circumstances.

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Refunds will generally be issued to the original payment method used for the order. The time for the funds to appear in your account may depend on your bank or payment provider.

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5. Get in Touch

For any concerns regarding your order, write to us at ddtboardracks@gmail.com along with your order number, description of the issue, and relevant pictures or videos.