Frequently Asked Questions
How easy is it to assemble my rack?
Assembly is quick and simple. Your rack will arrive flat-packed with clear instructions. Most racks don’t require bolts or screws - simply slot the pieces together. Most people can put it together in under 10 minutes using basic tools.
How much does shipping cost?
Nothing! We offer free shipping on all orders Australia wide.
Do you ship internationally?
At this time, we ship only within Australia. For international orders, please contact us to discuss options.
What sizes and board capacities are available?
We have racks designed to hold between 3 and 10 boards. Check the product pages or contact us for detailed measurements or a custom order.
Can I get a custom rack for my space or specific needs?
Absolutely. We welcome custom orders for larger racks, specific paint colours, unique designs, and more. Reach out via our contact form and we will provide a quote and discuss your ideas.
How long will it take to receive my rack?
You should receive your handcrafted rack in 2-3 weeks. Shipping times may vary depending on your location, but we aim to get your rack to you as fast as possible. You can see our shipping policy here
Are your racks suitable for outdoor use?
Our racks are made from high-quality timbers such as premium grade marine plywood and premium grade pine wood. Most racks are designed for indoor or covered spaces. However, if you need a rack for outdoor use, get in touch and we can discuss options.
Can I choose a custom colour or finish?
Yes. You can select from popular colours such as black, white, blue, pink, or natural stain. For custom colours, get in touch with us.
What is your returns and warranty policy?
We guarantee our craftsmanship. If your rack arrives damaged or faulty, contact us to arrange a return or replacement. We do not accept returns for change of mind but may offer store credit depending on the situation. You can see our refunds and returns policy here
If you have any more questions, feel free to get in touch.